Samsung and Google fix Microsoft Intune Android 13 enrollment issue

Microsoft Intune

Microsoft has verified today that Samsung and Google have mounted an Intune enrollment challenge influencing Galaxy S22 smartphones managing Android 13.

Microsoft Intune is a cloud-centered assistance that aids company admins regulate Home windows, Android, macOS, iOS, and iPadOS applications and products.

Admins can also use it to simply enforce system-particular policies for buyers who accessibility proprietary information using private or company-owned equipment.

Reboot essential for productive enrollment

On influenced S22 units, Android customers are not able to total enrollment if they generate a Work Profile for Provide Your Personal Unit (BYOD) provisioning.

When trying to enroll the system, customers will see a “Are not able to setup product. Get in touch with your IT admin for assistance.” error followed by a next “Unable to produce Perform Profile.” concept.

“S21 and S22 units are verified to be impacted, but impact on other designs may be possible,” the Intune Assistance Team claimed on Wednesday.

Admins are advised to notify customers experiencing this acknowledged concern to reboot their individually-owned devices ahead of attempting to enroll them, which should really mechanically down load the Android Product Policy app demanded for the enrollment to complete efficiently.

If the situation is not settled soon after a unit restart, people ought to manually set up the Android Gadget Coverage app, reboot once again, and restart the enrollment system.

Issue resolved with server-aspect repair

Samsung has also issued a assist document describing the difficulty and confirming that this was addressed by way of a server-facet patch.

“A server-side deal with has been delivered. To take care of the problem, reboot the product ahead of enrollment,” Samsung explained.

“If the problem persists right after reboot, set up the Android Device Policy application from the Google Participate in Keep before proceeding with enrollment.”

Microsoft is investigating one more Intune enrollment bug that forces Android Company completely managed Samsung Galaxy gadgets functioning Android 11 and later into non-compliant states immediately after a machine restart or a managed update is applied.

The organization also settled an situation that prompted Intune-enrolled Samsung gadgets applying a work profile to experience email and VPN connectivity problems due to lacking certificates just after an Android 12 improve.